You will know your payment has been successful if you receive an instant order confirmation email detailing your order. Once your order is packed and dispatched, we will send you another email with a unique tracking number and a link where you can track the delivery of your order to your door.
After placing an order we are generally unable to make any changes to your order, however you can contact us and our team will endeavor to cancel your order wherever possible.
We can generally make changes to the billing address, delivery address and contact number on your order if we receive a request to do so prior to shipping your order. Unfortunately, we are unable to edit the item, size, colour or quantity of an item or items on your order.
Sometimes we might need to source items on your order from different locations to make sure we can track down everything for you. This means that sometimes we don't send everything you've ordered at the same time. If your order has been sent separately, you will receive multiple tracking emails and will be able to track each item online via the courier's website.
While we make every effort to ensure that each item on our website is labeled just right and we ship it to you correctly, every now and then we get it wrong. If you have received an item different to the one you ordered, please contact us and we will be more then happy to resolve this for you.
You should receive an order confirmation email as soon as your payment is successfully received. If you do not see your confirmation email in your inbox within a few hours of placing your order and it is also not in your junk mail folder, please contact us.
Afterpay is a buy now, pay later platform that lets you pay for your items in 4 instalments over 6 weeks, interest free.
To be eligble to set up an Afterpay account, you'll need to:
No, Afterpay is a free product. Afterpay will never charge customers interest, and the only fees applied are late fees if their scheduled payments are not paid on time.
Simply message Afterpay through the Help section of your Afterpay App and let them know you’d like to speak with someone. Your request will be sent to their dedicated phone support team, who will call you back during their phone support hours. If you do not have an Afterpay App, you can complete a contact form here.
You pay for the first instalment of 25% at the time of purchase, and the remaining three instalments will be automatically deducted from your nominated debit or credit card over the following six weeks.
Afterpay caps late fees to help keep costs manageable for customers who miss a payment. Late fees will never exceed 25% of the order total or $68 per order, whichever is lower.
How this works:
- For orders under $40: A one-time late fee of up to 25% of the order total applies
- For orders of $40 or more: A $10 late fee is charged when a payment is missed. If the outstanding amount remains unpaid after seven days, an additional $7 late fee applies . This is the same for all late payments until the 25% cap or $68 amount is reached. To remain within the cap, we may charge partial amounts of the $10 and $7 fees.
- You can check your General Terms for other late fees caps that may apply.
- Afterpay is committed to doing everything they can to help you not miss a payment, including sending you payment reminders and offering options to reschedule upcoming payment dates.
- Afterpay is designed to be completely different to traditional credit products that charge interest, so that customers are never in a situation of high compounding interest and revolving debt.
Late fees, eligibility criteria and T&Cs apply. Afterpay Australia Pty Ltd Australian Credit Licence 527911.
To activate a promotional offer you will need to enter the code into the 'Promo Code' field in the 'Shopping Bag' section of the site. If you continue to have trouble redeeming the offer please contact us for further assistance.
Yes, please check out our International shipping table for delivery times and costs here.
If you would like to exchange the size of an item, our online team will happily facilitate this wherever possible (we will make every attempt to contact you if this is not possible). If you'd like an exchange for a different item, you'll need to head into any of our retail stores with your proof of purchase. Unfortunately we don’t current offer exchanges on international orders.
Unfortunately, we do not. Returns are only accepted on full price items.
If your item is damaged or faulty and we arrange with you to return it to our online warehouse, we will refund your postage costs provided you provide a receipt for these postage costs.
Yes, E-vouchers can be purchased in USA, Australia, New Zealand, Japan, Canada, UK and Europe. They can only be used in the country and currency of issue.
If you've forgotten your password click the link below and follow the instructions. Once you have requested a new password please allow up to 30 minutes to receive this via email.
